TrueRelic provides used guitars remote inspection services. Relying on our experienced guitar luthiers, we provide detailed pre-purchase inspections that help guitarists deal online with confidence.

Frequently Asked Questions

You ask, we answer

Typically it would take 1-2 business day for a report to be ready.

We are a pre-pay service. You pay for the inspection when you place your order.
We strive to provide the highest quality service. However, if for any reason you wish to cancel your order we do have a 14-day money-back-guarantee policy.

You will receive an email letting you know when your inspection report is ready for you to view. Once you view your report online you can share, email or print it.

The report includes all the guitar’s parts, each with guitar information about the parts condition. It also includes a summary with the overall expert analysis of the guitar.

For logistical reasons, guitar luthiers are not able to take calls from their shops. We only provide written reports.

Please make sure the guitar you hire us to look at is the guitar you are looking to purchase. Since the inspection is likely to begin at the time you place your order, there is no way to change the guitar.

The inspection report is viewable for 60 days. After 60 days our system will delete the inspection report including the pictures.

We do have a 14-day money-back-guarantee policy that you can use in such cases.
Please check our sample reports. Our guitar luthiers are following specific inspection methodology and are not able to accommodate special requests.

Yes, we do provide TrueRelic’s professional appraisal service to determine the guitar’s market value.

Our inspection is solely based on the information we obtain online; it may include detailed videos, images, and written descriptions.

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